What is personal information?

It is any information that identifies a natural person, directly or indirectly, for example, your name, address, telephone number, browsing history, etc.

What personal information do we collect and why?

We may collect the following categories of personal information:

Information related to the consumption of our products
When you contact us:
– Name
– Telephone number
– Residential address 
– Email address
– Any other information you share with us
– To respond to and handle inquiries and feedback related to our products.
Usage information
When you browse our website, we collect usage information such as:
– Number of visitors to our sites
– Pages visited
– To identify internet users who wish to obtain our products and/or services.
– To customize your access to our sites. 
– To adapt the content available to you and thus increase your satisfaction.
Information related to your application
When you apply for a job, internship, or other position with us, we collect:
– CVs and references
– Cover letter
– Email address
– Telephone number
– In some cases, the results of a background check
– Information discussed during a reference check telephone conversation, for example, about your job performance
– Bank information (for salary payments)
– Resident, citizen, or work permit status
– To evaluate your application and contact you as part of the recruitment process.

Do we collect personal information from minors?

The website is not intended for children under the age of 14.

How do we protect your personal information?

BCI Foods is committed to ensuring the security of all personal information that it collects. In addition, we are committed to taking appropriate precautions to protect such information from loss, fraud, or unwanted use.

We limit access to your personal information. Only staff members who need to process your personal information to perform their duties may access it. These individuals only have access to the information necessary to perform their duties.

We have established the roles and responsibilities of staff members throughout the processing cycle of your personal information, from collection to destruction. These roles and responsibilities are outlined in our privacy governance framework. We review them regularly to update them.

We implement robust security measures. We have implemented several types of measures to protect your personal information from loss, theft, and unauthorized access, use, or disclosure. They include:

  • Physical measures, e.g., locked rooms;
  • Technological measures, e.g., firewalls;
  • Organizational measures, e.g., the adoption of an information security policy. 

We destroy your personal information after fulfilling our obligations. For more information, see the “How long do we retain your personal information?” section.

Where is your personal information stored?

We usually store your personal information in Quebec. However, from time to time, we may share your personal information outside of Quebec or your province of residence. In this case, your personal information is also subject to the laws of that province or other location. Before we disclose your personal information, we take protective measures. We also sign a contract or agreement that includes appropriate security measures for the information we share.

How long do we retain your personal information?

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Even if you no longer have a connection with us, we need to retain your personal information for a period of time to comply with our legal retention obligations and our retention schedule. As long as we retain it, we will continue to protect your personal information and keep it confidential.

When we no longer need this information, we will permanently and securely destroy it. 

Do we use automated technologies?

We may use cookies during your browsing activities on the website in a manner that respects your privacy.

What are your rights with respect to your personal information?

Withdrawing your consentAccessing and correcting your personal information
You may request to withdraw your consent to the use, disclosure, and retention of your personal information.
The processing of this request depends on the situation and the intended purpose. As applicable:
– Name
– Telephone number
– Residential address 
– Email address
– Any other information you share with us
In all cases, we may need to retain certain personal information to comply with our legal obligations. 
You may request access to and obtain a copy of your personal information that we hold about you.
If any personal information about you is inaccurate, incomplete, or equivocal, or if its collection, disclosure, or retention is not authorized by law, you may request that it be corrected.

Will we update this policy?

Due to the constant evolution of privacy concerns, business practices, and legal requirements, we may need to change this privacy policy. If we make any significant changes, we will make the announcement by posting an update notice on our website and by any means appropriate to reach the individuals concerned.

Should this policy change, the updated version, as posted online, will apply to you.

How to us contact us

If you have any questions, comments, or complaints about this policy, you may contact the Privacy Officer:

BCI Foods Inc.
4800 Avenue Pinard
St-Hyacinthe, QC J2S 0E1
[email protected]